Chase changed its online banking website a number of weeks ago. Some businesses, when they do that, give you a choice of interface for a few months. This gives you a chance to get used to it and gives their programmers a chance to fix bugs (and there are ALWAYS bugs.) It appears Chase didn’t go that route and suddenly my company was faced with a new interface. Since then I found I couldn’t download past statements – when asking for company I got sent to personal – and most times not at all. One night, quite randomly, the link worked and I downloaded every statement I could ever possibly need while it was still active.
Today I tried to make a transfer between accounts and the links kept taking me back to the account details page. I use a Mac but so do lots of people. I tried Chrome – same result. I tried Palemoon – same result. I tried Safari – same result. I then remembered an obscure back door link and went looking for it on a part of the interface that is seldom used – Bingo! Up came the link and I made the transfer. I can only assume it was so seldom used that they missed it in their tinkering with all the main links. I am not going to say where it is or their programmers will go and “improve” it by breaking that link. BTW – I come from Videogame management with the mantra of locking down and testing. As with the Coronavirus it is always Test! Test! Test! And speaking of the Coronavirus, this is the worst possible time to screw up online banking software.
PNC account hasn’t worked for four days….I’m using Samsung Tab 4 with Android. It keep saying net work connection error. I’ve Uninstaller and reinstalled twice. I can go on PNC thru browser but not on mobile app.
When I talked to customer service they didn’t even know there was a problem although looking at all these it seems to be pretty wide spread..
Nick Note: I am Waring you the US banking system on the account side is starting to crumble. US banks are more NY people dependent then any other banks in the world!